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    Shipping Policy

    When will my order be shipped?

    Most orders shipping to USA and Canada will be sent out the same day via USPS or UPS, if ordered before 1:00PM (PST) Monday through Friday, and as long as we have the item(s) in stock.  However we do currently hold a three business day processing time.  We process orders from 9:00AM - 5:00PM (PST), Monday - Friday. We do not process any orders on Saturday nor Sunday or on the major U.S. holidays.

    The checkout process on our website features built-in shipping options that are real-time, so you receive email confirmation immediately upon placing your order. 

    Where Do We Ship?

    Drip that sugar is proud to ship to all 50 states in the U.S., APO/FPO addresses. Due to each country having its own regulations or ban on the importing of e-liquid products, we are unable to currently ship to the following countries:  Argentina, Australia, Austria, Belgium, Brazil, Brunei, Cambodia, Canada, Denmark, England, Estonia, Fiji, Finland, Hungary, Jamaica, Japan, Jordan, Lebanon, Malaysia, New Zealand, Nicaragua, Norway, Panama, Portugal, Qatar, Seychelles, Singapore, Suriname, Switzerland, Thailand, UAE & Uruguay.

    ***Drip that sugar doesn't provide return labels for any international orders. 

    Estimated Transit Times

    USPS First Class Mail "snail mail" 2-7 business days* in transit
    USPS Priority (standard shipping) 2-4 business days* in transit
    USPS Priority Mail Express 1-2 Business day* in transit
    USPS service days: Monday - Saturday.
    **Please Note**

    USPS Priority Mail Express: Order MUST be made before 1:00PM, Monday - Friday or the order will shipped the next day.

    While USPS does not provide complete tracking information for orders shipped with First Class Mail, Drip that sugar purchases a delivery confirmation number, at our own expense; to confirm successful delivery of your shipment. 

    **Please Note** If your tracking information states “Not Found,” please allow 24 to 48 hours for USPS to successfully scan your item into their system. 

    Late Shipments

    We do not guarantee transit times and shipping fees are nonrefundable through us; however, the shipping methods listed below are guaranteed directly through the shipping carrier with certain exceptions. These exceptions are usually weather delays and failed delivery attempts. For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier.

    UPS®: All shipping methods guaranteed* 
    Call 1-800-742-5877 to file a claim

    USPS: Only Priority Mail Express is guaranteed* 
    USPS® Customer Service 
    Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim
    Hours of Operation 
    Monday - Friday 8 AM - 8:30 PM ET 
    Saturday 8 AM - 6 PM ET

    Incomplete Incorrect Address Submissions

    Please make sure you review the billing and shipping address before placing your order. Errors in the shipping address will cause delays in transit or returned orders. Drip that sugar will not reship the order until it’s returned to us by the courier and customer pays the 15% restocking fee.

    Lost Packages

    If you believe your package to be lost, you must file a claim with the carrier. Priority shipping options are covered up to $100.