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    Shipping Policy

    Shipping & Handling

    When will my order be shipped?

    Most orders shipping to USA and Canada will be sent out the same day via USPS or UPS, if ordered before 5:00PM (PST) and as long as we have the item(s) in stock.  However we do currently hold a three business day processing time.  
    We process orders from 9:00AM - 5:00PM (PST), Monday - Friday. We do not process any orders on Saturday nor Sunday or on the major U.S. holidays.
    Our daily shipping cut off time for standard shipping is at 5:00PM (PST), Monday - Friday.

    **Please Note** Orders made after Friday 5:00PM we will ensure to ship the order out on Monday (except holidays).
    The checkout process on our website features built-in shipping options that are real-time, so you receive email confirmation immediately upon placing your order. Feel free to contact us for customized order summary or shipping options.

    Where Do We Ship?

    Drip that sugar is proud to ship to all 50 states in the U.S., APO/FPO addresses. Due to each country having its own regulations or ban on the importing of e-liquid products, we are unable to currently ship to the following countries:  Argentina, Australia, Austria, Belgium, Brazil, Brunei, Cambodia, Canada, Denmark, England, Estonia, Fiji, Finland, Hungary, Jamaica, Japan, Jordan, Lebanon, Malaysia, New Zealand, Nicaragua, Norway, Panama, Portugal, Qatar, Seychelles, Singapore, Suriname, Switzerland, Thailand, UAE & Uruguay.



    ***Drip that sugar doesn't provide return labels for any international orders. 

    Estimated Transit Times

    USPS First Class Mail "snail mail" 2-7 business days* in transit
    USPS Priority (standard shipping) 2-4 business days* in transit
    USPS Priority Mail Express 1-2 Business day* in transit
    USPS service days: Monday - Saturday.
    **Please Note**

    USPS Priority Mail Express: Order MUST be made before 1:00PM, Monday - Friday or the order will shipped the next day.

    While USPS does not provide complete tracking information for orders shipped with First Class Mail, Drip that sugar purchases a delivery confirmation number, at our own expense; to confirm successful delivery of your shipment. Larger orders are shipped with FedEx, which offers a sophisticated tracking system. As soon as your order is packed, Drip that sugar sends tracking information to the email address provided.

    **Please Note** If your tracking information states “Not Found,” please allow until 7:00pm PST to update on the tracking website (USPS, FedEx, or UPS). Tracking information will update on the website once the package is picked up by the courier.

    Late Shipments

    We do not guarantee transit times and shipping fees are nonrefundable through us; however, the shipping methods listed below are guaranteed directly through the shipping carrier with certain exceptions. These exceptions are usually weather delays and failed delivery attempts. For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier.

    UPS®: All shipping methods guaranteed* 
    Call 1-800-742-5877 to file a claim
    https://wwwapps.ups.com/webClaims/create?loc=en_US

    USPS: Only Priority Mail Express is guaranteed* 
    USPS® Customer Service 
    Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim
    Hours of Operation 
    Monday - Friday 8 AM - 8:30 PM ET 
    Saturday 8 AM - 6 PM ET
    https://www.usps.com/help/welcome.htm

    How Long Will It Take for Your Package to Arrive?

    Drip that sugar features rapid order processing with same day shipping for orders placed Monday – Friday before 5:00 pm (PST) if we have the item(s) in stock. If you wish to obtain a guaranteed delivery date, please choose an upgraded shipping method.

    Incomplete Incorrect Address Submissions

    Please make sure you review the billing and shipping address before placing your order. Errors in the shipping address will cause delays in transit or returned orders. Drip that sugar will not reship the order until it’s returned to us by the courier and customer pays the 15% restocking fee.

    Lost Packages

    If you believe your package to be lost, you must file a claim with the carrier. Priority shipping options are covered up to $100.